Refund Policy

PositiveU Counselling Session appointments are booked under

1. ExpressingPackages
2. VentilatingPackages
3. Knowing Self  Packages
4. Soothing Up packages

Situations in which FULL REFUND may be considered :

1. If PositiveU  is not able to assign you the therapist within 5 working days of your new package payment. Please Note, No therapy will be given if you request us for the refund in this case.

Situations in which NO REFUND will be given on all above mentioned  Packages payments :

1. If You have paid for the session and we have assigned the therapist to you within  5 days ( for all  packages) and you don’t wish to take the therapy in that case, no refund will be given to you.
   
   

Please Note : If you Wish to cancel it for any reason before taking the session , No refund will be initiated for the same. Please be sure that you really need to take the therapy before making any payments.

1. If you are unhappy with the services, no partial or any refund will be given in this scenario

1. Suppose , you have completed your package minutes and not happy with the services, No refund will be given in this scenario. 

1. You need to take your sessions under the validity period of the sessions, failing to do so will cancel all your subscriptions and no refund will be given in that scenario. You need to re-opt for the packages and restart your journey.

Note : Scheduling sessions is your responsibility and not the therapist responsibility. Post completion of payment you must email us at  mondira.banerjee9@gmail.com  or contact  :  +91 9836 388 021 . After validity expiration, no requests will be heard.

1. Therapist holds the choice to change your appointment time and slot if they feel like. No complaints will be taken into consideration for that.
2. If you are not present at the assigned time, You must tell the therapist at least 24 hours before the booked slot, failing to do so will cancel your booking.

Suppose you wish to cancel your package subscription in between because of any reason, no partial or any refund will be given to you.

1. Usually Session happens once in a week and Therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible but therapist will have the final say in choosing the day and time for you.

1. It is Your responsibility to complete your sessions within the Validity time period, you must contact your therapist to fix your next session.